International Commerce Support
Last updated

International Commerce Support

Overview

Fluid provides comprehensive ecommerce solutions for multiple international markets. Our platform ensures full compliance across different regions, supporting localized payment methods, legal frameworks, tax requirements, and consumer protection standards.

Supported Markets

United States 🇺🇸

Payment Processing & Currency

Primary Currency: USD (United States Dollars)

Payment Methods Supported:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • Apple Pay
  • PayPal
  • Venmo
  • Klarna (Buy Now, Pay Later)

Payment Gateway: Citcon

Address & Shipping Support

Address Format:

  • Address Line 1 (required)
  • Address Line 2 (optional)
  • City (required)
  • State (required) - All US states populated in dropdown
  • ZIP Code (required)

Tax Compliance

Tax Calculation Options:

  • Fluid's Tax Solution - Integrated tax calculation and compliance platform
  • Third-party integrations - Support for external tax service providers

Features:

  • Automated state sales tax calculation
  • Real-time tax rates by jurisdiction
  • Tax-inclusive checkout experience
  • Compliance with state tax reporting requirements

Language Support

Checkout Experience: English, Spanish, Chinese (Mandarin) Mobile App: English, Spanish, Chinese (Mandarin)

Enrollment Requirements

Brand Partner Enrollment Form Fields:

  • Date of Birth - Must be 18+ years old (required)
  • Contact Information - Phone number for communications
  • Banking Information for Commission Payouts:
    • Bank Account Number - For direct deposit payments (required)
    • Bank Routing Number - 9-digit routing number (required, validated)
  • Tax Identification (required):
    • Social Security Number (SSN) for individuals
    • Employer Identification Number (EIN) for businesses
    • Format: XXX-XX-XXXX (SSN) or XX-XXXXXXX (EIN)

Canada 🇨🇦

Payment Processing & Currency

Primary Currency: CAD (Canadian Dollars)

Payment Methods Supported:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Venmo

Payment Gateways:

  • FluidPayments (primary)
  • Citcon (for APMs)

Alternative Payment Methods (APMs):

  • Alipay (through Citcon)
  • Klarna (through Citcon)
  • WeChat Pay (through Citcon)
  • PayPal (through Citcon)
  • Venmo (through Citcon)

Address & Shipping Support

Address Format:

  • Address Line 1 (required)
  • Address Line 2 (optional)
  • City (required)
  • Province (required) - All Canadian provinces and territories populated in dropdown
  • Postal Code (required)

Tax Compliance

Tax Calculation Options:

  • Fluid's Tax Solution - Integrated tax calculation and compliance platform
  • Avalara integration - Third-party tax service provider

Tax Structure:

  • Federal GST: 5% (all provinces/territories)
  • Provincial Variations:
    • HST provinces: Ontario, Nova Scotia, New Brunswick, Newfoundland & Labrador, Prince Edward Island
    • GST + PST provinces: British Columbia, Saskatchewan, Manitoba
    • GST only: Alberta, Northwest Territories, Nunavut, Yukon Territory

Features:

  • Automated provincial tax rate calculation
  • Real-time tax compliance
  • CRA reporting requirements ($30,000 threshold)

Language Support

Checkout Experience: English, French (French in development) Mobile App: English, French

Enrollment Requirements

Brand Partner Enrollment Form Fields:

  • Date of Birth - Must be 18+ years old (required)
  • Banking Method Selection (required):
    • Traditional Banking Option:
      • Institution Number - 3-digit bank institution number (validated)
      • Transit Number - 5-digit branch transit number (validated)
      • Account Number - Bank account number (typically 7-12 digits)
    • Interac e-Transfer Option:
      • Interac e-Transfer Email - Email address registered for e-Transfer payments
  • PIPEDA-compliant consent mechanisms
  • Provincial compliance verification

Australia 🇦🇺

Payment Processing & Currency

Primary Currency: AUD (Australian Dollars)

Payment Methods Supported:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Alipay
  • Klarna
  • WeChat Pay

Payment Gateway: Citcon

Address & Shipping Support

Address Format:

  • Address Line 1 (required)
  • Address Line 2 (optional)
  • City (required)
  • Province (required) - All Australian states and territories populated in dropdown
  • Postal Code (required)

Tax Compliance

Tax Calculation Options:

  • Fluid's Tax Solution - Integrated tax calculation and compliance platform
  • Third-party integrations - Support for external tax service providers

Tax Structure:

  • GST: 10% (Goods and Services Tax)
  • GST threshold: $75,000 AUD for business registration
  • GST-inclusive pricing - Prices must include GST or clearly display it
  • Automatic GST refunds on returned items

Business Requirements:

  • ABN (Australian Business Number) requirement for business partners
  • TFN (Tax File Number) for payment processing
  • Payment summaries - Australian tax reporting equivalent

Language Support

Checkout Experience: English, Chinese (Mandarin), Vietnamese Mobile App: English, Chinese (Mandarin), Vietnamese

Enrollment Requirements

Brand Partner Enrollment Form Fields:

  • Date of Birth - Must be 18+ years old (required)
  • Banking Method Selection (required):
    • BSB + Account Number Option:
      • BSB Number - 6-digit Bank State Branch number (format: XXX-XXX, validated)
      • Account Number - Australian bank account number
    • PayID Option:
      • PayID - Email address, mobile number, or ABN for instant payments
  • Business Registration:
    • ABN (Australian Business Number) - 11-digit number (format: XX XXX XXX XXX, optional)
    • "I don't have an ABN" checkbox option (47% withholding tax may apply)
  • Privacy Act compliance for all data collection
  • State/territory compliance verification

Philippines 🇵🇭

Payment Processing & Currency

Primary Currency: PHP (Philippine Pesos ₱)

Payment Methods Supported:

  • GCash (Primary e-wallet)
  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayMaya (Alternative e-wallet)
  • Cash on Delivery (COD)
  • Local bank transfers

Payment Gateway: Citcon

Address & Shipping Support

Address Format:

  • Address Line 1 (required)
  • Address Line 2 (optional)
  • City/Municipality (required)
  • Province (required) - All Philippine provinces populated in dropdown
  • Postal Code (required)
  • Geographic delivery considerations: Metro Manila, Luzon, Visayas, Mindanao

Tax Compliance

Tax Calculation Options:

  • Fluid's Tax Solution - Integrated tax calculation and compliance platform
  • Third-party integrations - Support for external tax service providers

Tax Structure:

  • VAT: 12% (Value Added Tax)
  • VAT threshold: ₱3 million PHP for business registration
  • Withholding tax: 5-10% on commission payments
  • Percentage tax for non-VAT registered businesses

Business Requirements:

  • TIN (Tax Identification Number) requirement
  • BIR Form 2307 for creditable tax withheld at source
  • Mayor's Permit, Barangay Clearance - Local business registration
  • DTI/SEC registration compliance
  • BIR (Bureau of Internal Revenue) reporting and compliance

Language Support

Checkout Experience: Filipino (Tagalog), English Mobile App: Filipino (Tagalog), English

Enrollment Requirements

Brand Partner Enrollment Form Fields:

  • Date of Birth - Must be 18+ years old (required)
  • Banking Method Selection (required):
    • Bank Account Option:
      • Bank Code - Bank code or SWIFT code for Philippine bank (e.g., BPI, BDO, MBTC)
      • Bank Account Number - Peso-denominated account number for commission payouts
    • Digital Wallet Option:
      • Digital Wallet (GCash or Maya) - Mobile number or wallet ID for e-wallet payments
  • Tax Identification:
    • TIN (Tax Identification Number) - 12-digit BIR-issued number (format: XXX-XXX-XXX-XXX, required and validated)
  • Business Registration Verification:
    • Mayor's Permit and Barangay Clearance verification
    • DTI/SEC registration compliance check
  • Mobile Contact Number - Prioritized for SMS-first communication
  • Data Privacy Act compliance for all personal information collection

Mexico 🇲🇽

Payment Processing & Currency

Primary Currency: MXN (Mexican Pesos $)

Payment Methods Supported:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Carnet)
  • SPEI (Bank Transfer System)
  • Banamex (Bank Transfer)
  • Banorte (Bank Transfer)
  • OXXO (Cash payment at convenience stores)
  • OXXO Pay (Cash payment at convenience stores)

Payment Gateways:

  • Citcon (primary)
  • PPRO (for local SPEI and OXXO Pay)

Address & Shipping Support

Address Format:

  • Address Line 1 (required)
  • Address Line 2 - Colony/Neighborhood (optional)
  • City/Municipality (required)
  • State (required) - All Mexican states populated in dropdown
  • Postal Code (Código Postal) (required)

Tax Compliance

Tax Calculation Options:

  • Fluid's Tax Solution - Integrated tax calculation and compliance platform
  • Third-party integrations - Support for external tax service providers

Tax Structure:

  • IVA (Impuesto al Valor Agregado): 16% (Value Added Tax)
  • ISR (Impuesto Sobre la Renta): Income tax on earnings
  • Tax reporting threshold: All commercial transactions require CFDI (electronic invoices)
  • SAT (Servicio de Administración Tributaria) compliance required

Business Requirements:

  • RFC (Registro Federal de Contribuyentes) mandatory - Federal taxpayer registry
  • CFDI issuance for all commercial transactions
  • Monthly and annual tax returns filing requirement
  • Accounting records must be maintained for at least 5 years
  • PROFECO (Federal Consumer Protection Agency) compliance

Language Support

Checkout Experience: Spanish (Mexican), English Mobile App: Spanish (Mexican), English

Enrollment Requirements

Brand Partner Enrollment Form Fields:

  • Date of Birth - Must be 18+ years old (required)
  • Tax Identification:
    • RFC (Registro Federal de Contribuyentes) - 12-13 character Mexican tax ID (format: 4 letters + 6 digits + 3 alphanumeric, required and validated)
  • Banking Method Selection (required):
    • CLABE Option (Bank Transfer):
      • CLABE (Clave Bancaria Estandarizada) - 18-digit standardized Mexican bank account number (required and validated)
    • Digital Wallet Option (SPEI):
      • Digital Wallet - Phone number or wallet ID for digital payment services (e.g., Mercado Pago, Clip)
  • Identity Verification:
    • Official ID - INE/IFE, passport, or professional license
    • Proof of Address - Utility bill not older than 3 months
  • Legal Compliance:
    • Ley Federal de Protección al Consumidor compliance
    • LFPDPPP (Data Protection Law) compliance
    • 5 business day cooling-off period rights under Mexican consumer protection law

New Zealand 🇳🇿

Payment Processing & Currency

Primary Currency: NZD (New Zealand Dollars $)

Payment Methods Supported:

  • Credit/Debit Cards (Mastercard)
  • Alipay (Digital Wallet)
  • WeChat Pay (Digital Wallet)
  • Klarna (Buy Now, Pay Later)

Payment Gateway: Citcon

Address & Shipping Support

Address Format:

  • Address Line 1 (required)
  • Address Line 2 - Suburb (optional)
  • City (required)
  • Region (optional)
  • Postcode (4 digits, required)

Tax Compliance

Tax Calculation Options:

  • Fluid's Tax Solution - Integrated tax calculation and compliance platform
  • Third-party integrations - Support for external tax service providers

Tax Structure:

  • GST: 15% (Goods and Services Tax)
  • GST registration threshold: $60,000 NZD annual turnover
  • GST-inclusive pricing - All prices must include GST clearly
  • Provisional tax - Required for businesses with residual income tax > $5,000
  • ACC levies - Self-employed person levies may apply

Business Requirements:

  • IRD Number (Inland Revenue Department) mandatory for all brand partners
  • GST registration required if annual turnover exceeds $60,000 NZD
  • Annual tax returns filing requirement
  • Provisional tax payments if applicable
  • IRD myIR online account for tax management

Language Support

Checkout Experience: English Mobile App: English

Enrollment Requirements

Brand Partner Enrollment Form Fields:

  • Date of Birth - Must be 18+ years old (required)
  • Tax Identification:
    • IRD Number (Inland Revenue Department) - 8-9 digit New Zealand tax identification number (format: XX-XXX-XXX or XXX-XXX-XXX, required and validated)
  • Banking Information:
    • Bank Account Number - New Zealand bank account for commission payouts (format: XX-XXXX-XXXXXXX-XXX [Bank-Branch-Account-Suffix], required and validated)
  • GST Registration Status:
    • "I am GST registered" checkbox - Must be checked if annual turnover exceeds $60,000 NZD
  • Legal Compliance:
    • Fair Trading Act 1986 compliance
    • Commerce Act 1986 compliance
    • Privacy Act 2020 compliance for all personal data
    • Consumer Guarantees Act 1993 compliance
    • Contract and Commercial Law Act 2017 compliance
    • Door to Door Sales Act cooling-off rights (if applicable)

Technical Infrastructure

Payment Processing: Multi-gateway architecture supporting regional preferences Address Validation: Real-time validation and formatting by country Tax Calculation: Automated compliance with local tax requirements Legal Framework: Dynamic agreement system supporting regional variations Multi-language: Scalable localization system for checkout and mobile experiences

Getting Started

For implementation details, integration requirements, or to discuss expansion to additional markets, please contact our international commerce team.

Last Updated: October, 2025

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